聯絡信箱：[email protected]
請用原 Apple／Google 商店帳號，在遊戲設定選擇「恢復購買」以恢復同一平台的去廣告權益。提示包為消耗性商品；商店恢復不會重建已使用提示包的剩餘餘額。購買或驗證仍在進行時，請保持 App 開啟、確認網路與商店連線，再重試。
本遊戲不需要帳號。進度、設定與提示餘額保存在裝置，沒有自有雲端錢包或跨裝置同步；客服無法遠端讀取或還原本機餘額。刪除 App 與資料、重新安裝或換機可能遺失本機進度及未使用提示。若要管理客服郵件資料，請寄信聯絡我們。
請附 App 版本、裝置型號、作業系統版本、關卡編號、重現步驟與你願意提供的截圖。請勿寄送商店密碼、信用卡資料或其他不必要的敏感資訊。
Email: [email protected]
Use the original Apple or Google store account and choose Restore purchases in Settings to restore Remove Ads on the same platform. Hint packs are consumables; store restoration does not reconstruct the remaining balance of used packs. Keep the app open, check your network and store connection, and retry if a purchase is still verifying.
No game account is required. Progress, preferences and hint balances are stored on your device. There is no cloud wallet or cross-device sync operated by us; support cannot remotely access or restore local balances. Deleting the app and its data, reinstalling or changing devices may lose local progress and unused hints. Email us to request assistance with support-email data.
Include your app version, device model, operating system, level number, reproduction steps and screenshots you choose to share. Do not send store passwords, card details or unnecessary sensitive information.